Comments on Omniscience: Which Payment Gateway to use in India?

I paid up for the EBS gateway in Dec 2011. Facing ...

2012-02-17T08:30:07.859+05:30

I paid up for the EBS gateway in Dec 2011. Facing serious problems in documentation. After sending me a list of documents required and accepting my setup fee, company has added another requirement of a very objectionable document on behalf of Citibank. They go back on their commitment after accepting the fee money. Am considering proceeding against EBS.

With Paypal we can't receive payments in India...

2011-07-08T17:55:31.761+05:30

With Paypal we can't receive payments in India. Also CCAvenue privilege plan now has TDR of 3% only. I think ICICI too should have reduced it.
I've just now seen someone selling CCAvenue plans for 20% discount at: this site

Hi Tabla, Pls send me your details to prabhu@ebs....

2011-05-24T11:52:34.720+05:30

Hi Tabla,

Pls send me your details to prabhu@ebs.in

Normally we dont deactivate the services without reasons.

Prabhu

CCAvenue has also problem with service. Especially...

2011-03-15T20:13:03.322+05:30

CCAvenue has also problem with service. Especially with regard to the money settlement days. They keep our money for 4-5 days and then send the money. If we ask them to settle earlier there reply is they are short of staff. I have called to a person named Mr Nandkumar in CCAvenue, but somehow he escapes and the issue is not solved. Also recently they had sent our money to some other bank account and till now they are clueless...There failure rate is also high.

Never go for EBS, The worst service i ever had.Th...

2011-02-28T19:31:33.503+05:30

Never go for EBS,

The worst service i ever had.They just disable card solution just for technical maintenance.The EBS person send us mail that it will be done in 5-7 days maximum and even after 14 days there is NO result.
Very bad customer service.

paypal...is the best option that you can imagine a...

2011-02-23T23:25:11.601+05:30

paypal...is the best option that you can imagine also.....but it will be only safe and not blocked if you know how to play with it......

1.paypal dosent blocks/limits a business account if you are really authentic and your turn over is more than 2 cr(inr)

2.always associate your company with a big brand name in the present country in which you are.........and then see the result by your own eyes..

3.about the transactions i think the professionals know that if you have an outbound process then the charges of conversion are best and cheaper in paypal if compared to any gateway..

i was really smiling when i was reading all the posts..dont take me wrong guys...

but let me clarify that i am using paypal for my transactions probably for more than 2 years...and all the issues which happened related to chargebacks and all were resolved within 5 working days...

OH!!! by the way guys....
my name is Mr.Suraj Sharma
I am the ownewr of the company TARANG TECHNOLOGIES

i know after reading this many people would like to know more....

For further clarification you can contact me on tarangsquad@gmail.com

CHEERS!!!

Does Paypal allow Indian merchants to take payment...

2011-01-02T00:30:32.983+05:30

Does Paypal allow Indian merchants to take payments from Indian customers. We tried doing that but got an error.

Thanks Mr.Prabhu.I was confused in selecting a ser...

2010-11-24T20:37:51.048+05:30

Thanks Mr.Prabhu.I was confused in selecting a service provider and now im going with ebs.The most surprising part is to check whether you are responding properly i sent an email to you.I got a reply in 5 mins!!!Even though you just refered me to your marketing team thats fine with me.

Expecting the same response in future too.

integrate ebs and paypal onto ur site .both will c...

2010-11-24T19:15:37.467+05:30

integrate ebs and paypal onto ur site .both will cover almost all indian debit cards and international credit cards . it is best option till date

Thank you very much Mr. Prabhu & Mr. Sanjay to...

2010-10-18T15:57:30.359+05:30

Thank you very much Mr. Prabhu & Mr. Sanjay to share such kind of information

Thanks Prabhu for the comment. It is good to see c...

2010-04-11T23:35:33.207+05:30

Thanks Prabhu for the comment. It is good to see company representatives responding to the queries on forums such as this blog. I am sure the readers of this post will find it useful.

Hi, Im prabhu from EBS. First of all i would lik...

2010-04-11T00:33:23.926+05:30

Hi,

Im prabhu from EBS.

First of all i would like to thank Sanjay for Posting a comparative analysis of the industry.

Even though i have seen this post on August 2008 i decided to comment on this now only as there were some comments on Our Services and technicalities.

let me first take this opportunity in addressing the issues stated above.

First is regarding Support.

We have an fully automated Support Engine Live and Running at http://support.ebs.in

As We need reference details like Transaction ID,payment ID,payment channel Details etc in solving a Transaction Related Query we Dont encourage phone Support.

For the Quarter Ended march 2010 98.8% of the Support Issues have been responded in 30 Minutes and Resolved in 4 Hours.We Do accept that 2.2% of our Queries are Resolved late.this is not only because of us but also because of pple who post the query from a Diff Accoount ID or who mention Details Wrongly.However We are constantly working on improving our After Sales Experience.

Regarding Integration Issues,im surprised as the above comment is the first on our tech Competency or comfortability.For your Kind Information,We offer Our Integration Kits in 6 programming Languages and we have our Ready made Kits available for 15 Shopping carts which can be downloaded from the below link
http://support.ebs.in/index.php?_m=downloads&_a=view

We do have Integration Issues.but Normally our Integration happens in 30 Mins to 45 Mins for any major programming Languages or Shopping carts.And any Issues on integration is being addressed and resolved with in 2 Working days.

Apart from the above we have pre integrated our solution with major Online applications where there is no need for the merchant to Integrate at all.

third is Authorization issues.there Might be Several Reasons for this.and out of all Reasons None is related to EBS Directly.To understand this further,EBS acts as a bridge between Payment Systems and merchant.If the Internet connection is poor from the customers END,or if the banks Servers takes time in sending their response or Most Importantly if the Merchant haven't configured their Response URL Wrongly this problem occurs.

Thats the Very reason we Ask our Merchants to Do a live Transaction as soon as we make the account Live.

I'll be very happy to Assist you particularly if you can send me the details of your goodselves and the problems you are facing if any.

You can reach me at prabhu@ebs.in

before me concluding on this i would like to update something about EBS as this post is dated in August and in last 6 Months there were so many Developments from our end.

1.Im happy in informing that More than 1200 business units believes EBS is Good.

2.We have installed our State of Art Risk Management System which is first of its Kind in Payment gateway Industry in India.

3.Our overall charge back Ratio is Lowest in India and our Fraud Ratio is Nil.

4.many New payments options are enabled and many more is on Pipe.

5.Our Inbuilt Shopping cart is Live.

We always put safety first than comfortability as Our Business is managing YOUR Money.

for any specific Queries on EBS you can always reach me on prabhu@ebs.in.

Once again thanking Sanjay for starting a discussion on EBS and giving me an opportunity in responding to the concerns!!

Cheers!!!

Prabhu

We have integrated EBS payment gateway into our EC...

2010-03-28T13:06:20.136+05:30

We have integrated EBS payment gateway into our ECommerce portal and the portal is LIVE for a month. Some of the issues we faced :

1) No Support over weekends and during Off hours. We faced payment gateway related issues during this time and we lost few orders

2)Myself being a ECommerce technical architect from California. The Integration is not that good in EBS part. We see the payment gateways giving error responses & that was happening on EBS side.

3) Because of (2) Customers complain that they see Authorization on their card, but we did not receive any message from EBS integration modules. I personally verified this with my Card Payments, & I experience the same problem.

All the above issues are very serious. Waiting for answers from EBS.

Due to a change in company strategy, we have not y...

2010-02-23T20:23:08.742+05:30

Due to a change in company strategy, we have not yet integrated EBS with our portal. I do not have any further feedback for them until we do so.

Good article. Probably need a second version with ...

2010-02-22T13:35:41.905+05:30

Good article. Probably need a second version with a table which lists various criteria such as:

1. Speed of set-up
2. Set-up charges
3. ongoing charges
4. Transation size
5. Tansaction volume
6. Security/fraud prevention

Give each solution a rating - 1 to 6 and possibly notes. A bit of work but would be very useful

We are starting a company and cannot decide betwee...

2010-02-21T19:48:48.665+05:30

We are starting a company and cannot decide between CCAvenue and EBS. Now that you have been using EBS for a little while, what do you think? Are you happy with the service provided? If you were starting off again whom would you choose? Thanks in anticipation.
Ally

I guess they accept only in INR, but they do accep...

2009-11-24T11:06:17.721+05:30

I guess they accept only in INR, but they do accept international cards. The card would be debited in INR, and it would be onto the credit card company to charge currency conversion fees.

Sanjay great post, lots of valuable information. D...

2009-11-23T21:11:11.811+05:30

Sanjay great post, lots of valuable information.
Does EBS accept payments in non-indian currencies? eg for customers outside india who want to pay in USD etc.?
Thanks again!

Good comparison. I recently bought the service fr...

2009-11-10T10:26:32.425+05:30

Good comparison.
I recently bought the service from ccavenue for www.islamicbookshelf.com. Documentation is tough. But ccavenue helped me through it. unfortunately EBS couldnot help reduce the documentation requirement.

Yes we are using EBS. But it is too early to give ...

2009-10-29T12:22:44.862+05:30

Yes we are using EBS. But it is too early to give any feedback.

Are you using EBS currently? Can you please share ...

2009-10-29T11:33:19.369+05:30

Are you using EBS currently? Can you please share your experience using EBS gateway? Have you tried any new ones?

Yet another good post Sanjay. You should turn this...

2009-09-12T19:48:28.837+05:30

Yet another good post Sanjay. You should turn this into a "Lessons Learned as a startup" series :)

It redirects to their gateway. All other gateways ...

2009-09-07T20:18:39.402+05:30

It redirects to their gateway. All other gateways do the same for small merchants.
I didn't ask this question in detail but there are certain other prerequisites like getting a security certificate from a 3rd party vendor (different from SSL certificate)

Does EBS allow you to accept payments on your site...

2009-09-07T19:15:24.316+05:30

Does EBS allow you to accept payments on your site or do you have to redirect users to their gateway?

I think you made a good choice. At one point of ti...

2009-09-02T20:10:50.635+05:30

I think you made a good choice. At one point of time, reliability becomes the top most requirement since you don't want to spend sleepless nights wondering how many of the customers you are loosing because they are not able to use the gateway. It would be interesting to hear your thoughts 3-4 months down the line about EBS :)

Abhaya